4 Innovative Ways AI Will Boost Online Training for HR


Artificial intelligence (AI) has improved many aspects of eLearning. These advances can benefit human resources (HR) in managing employee training. AI in eLearning offers scalability and cost-savings, among many other benefits, 

Simon Beaufort, Content Editor at negotiations.com

AI has made eLearning more accessible for companies of all sizes. As algorithms grow more complex, eLearning systems are set to enhance the learner experience. Four ways AI is likely to support HR in providing online training include:

Real-Time Course Content Creation

One drawback of instructor-led training (ILT) is that course material can become quickly outdated. Many industries need their employees to act on real-time information. For instance, even for the best online negotiation training courses, historical events may not be relevant to current decision-making. Negotiation students may need to work with current data to benefit from more realistic value-exchange training.

AI could routinely gather industry-related news online to provide employees with up-to-date information. Real-time course content creation can improve employee onboarding and performance. Using outdated course content can create knowledge gaps between trainees and more experienced staff.

Real-time content can also free up an instructor’s time. The coach spends less time generating content and creating a course syllabus. Instead, more time can be spent on employee skills and guiding career paths.

Customized Curriculum

Often, employees need different levels of training. Also, people learn at different paces. Employees may also need different types of learning modes, even if they are training for the same tasks.

Learning differences may be due to:

  • Cultural variation
  • Educational backgrounds
  • Workplace dynamics

For example, a management trainee may need different modules compared to a technician. This is despite the fact that the two may at first be performing similar tasks.

AI could recognize a person’s learning needs and suggest learning paths. A bespoke curriculum ensures employees master training content relevant to their career path. Each employee can learn at their own pace.

Tailored learning paths enable HR departments to improve employee management. How the employee negotiates their learning can inform HR in making decisions, including:

  • Placement
  • Promotion
  • Salary

AI can ease the HR burden by predicting tailored learning paths. HR departments may no longer have to scour through employee learning scores to suggest future courses.

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Increased Use of Augmented Reality

Some industries are already using cognitive courseware to educate their employeesOpens a new window . For instance, in health care, surgeons are already using the internet of things (IoT) and wearables such as virtual reality (VR) headsets. For a long time, commercial and military flight crews have used flight simulators to practice aviation.

We are likely to see the use of augmented reality in courses for almost any kind of workplace. For example, we may see:

  • Increased VR solutions for online negotiation training
  • IoT used for management training
  • Negotiation simulations for customer care personnel

Currently, most on-the-job learning happens through trial and error. The trainee works in a real-life scenario where they may be prone to mistakes. With AI systems, employees can learn risk-free in augmented reality.

Employees can also use augmented reality for refresher courses or to learn new techniques. For instance, an accountant may use augmented reality to learn how to use new accounting software without risk of compromising the company’s financial records. In another example, a negotiation trainee can refine the negotiation methods they learn in a simulated scenario. Once well-practiced, the learner can then apply this knowledge in the real world.

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Traditional training may not be the best way of learning for some employees. Bringing in elements of game playing to online learning can enhance the learning experience.

HR is often tasked with providing a fun learning environment for employees. Employees may find it difficult to recall classroom theories. Learners may also find it difficult to translate theories to real-life action.

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With AI, online learning experience can be a fun one. According to research published by Samsung, learners find it easier to recollect training if it’s delivered in a fun atmosphere. The employee may even be eager to reenact what they learn. Through gamified learning, AI can enhance the learning experience and enliven the workplace.

With gamified learning, HR may have an easier time enrolling people onto learning programs. Gamification provides higher engagement and entertainment, in effect boosting course success.

AI: The Future of HR Online Training

AI is changing the eLearning industry for HR workers. AI is likely to increase the relevancy of course content by being up-to-date. AI may adjust to an individual’s learning needs and pace for better course results. Gamified learning and augmented reality can create a fun learning environment. Learning can be risk-free yet based on real-life simulations.

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