Can Robotic Process Automation Boost Revenue? Q&A with Richard French of Kryon


This [RPA] setup will empower staff to focus on advanced and complex tasks, while bot assistants handle their administrative assignments.”

Richard French, Chief Revenue Officer of Kryon, talks about the importance of Robotic Process Automation (RPA) in 2019 in this Tech Talk Interview with Toolbox. Richard talks about how B2B and B2C markets can benefit from RPA. RPA is a breakthrough technology that will bring incredible benefits to companies, he says. Richard’s exclusive conversation with Toolbox focuses on how developers can deploy RPA in the organizations and understand how the technology is automating businesses.

Richard also answers questions on:

  • How cost-effective are RPA services and which industries will benefit most from them?
  • Why could RPA integrations fail and what steps can developers take to reduce the possibility?
  • What can developers keep in mind when deploying RPA tools?

Key takeaways from this Tech Talk interview:

  • Find out why robotic process automation is essential to certain industries
  • Learn RPA integration tips for developers and coders
  • Stay updated about RPA trends for 2020

Here’s what Richard discusses about the components of RPA:

Richard, to set the stage, tell us about your career path so far and what your role in Kryon entails.

Throughout my career I have worked to build worldwide companies and brands in automation. I’ve formulated innovative strategies that accelerate growth and transformation, strengthening competitive position and increasing shareholder value. Most recently, I held the title of COO at Automation Anywhere, a pioneer in the RPA space, where I built critical processes and infrastructure that balance the need to support rapid growth and efficient scalability. Today, I am Kryon’s CRO, where I am building our customer facing organization and effectively growing our top line.

What is the importance of robotic process automation (RPA) in 2019?

Consumerization of automation will act as the enabler for mass adoption and simplicity of RPA development. Kryon’s industry leading Visual Learning approach, based on machine vision, will win as the method that requires the least skillset to implement and perform. Inevitably, consumers want that same convenience, ease and reliability in their personal lives as they now have access to within enterprises. In 2019, it will become increasingly available in more and more consumer scenarios. Gartner recently released a surveyOpens a new window that spotlights consumers as the most likely to use artificial intelligence to help save time and money. Forty-seven percent would use AI if it gave them easier access to information, for example in travel, transportation directions and everyday details like that.

What are the top three factors developers must keep in mind while deploying RPA in an organization?

  • Pick processes to automate: When implementing RPA, choosing which processes to automate is a crucial first step. While this may seem obvious, many businesses that look to adopt RPA technology become stumped when faced with the question, “what can be automated?” Determining pain points within different silos of the enterprise and figuring out what needs improvements in efficiency is not an easy task. Addition of bots and automation would boost accuracy and efficiency, improve employee productivity and overall happiness while cutting costs and proving ROI. If you can’t identify what automated processes will move the needle, RPA’s efforts would have minimal effect on the company’s overall wellbeing.
  • Determine whether to replace or supplement people: Next, the business must determine whether they are looking to cut additional costs by replacing employees, or rather supplement people with the integration of bots within a team. By supplementing people, a business can implement attended bots that are assistants and helpers to team members that serve the purpose of speeding up processes and eliminating human error. This setup will empower staff to focus on advanced and complex tasks, while bot assistants handle their administrative assignments. Deciding whether to deploy attended bots and unattended bots are two different approaches to implementing RPA, therefore it is important to understand what these differences are and evaluate what a company needs and wants before moving on to next steps.
  • Create a center of excellence: A lot of companies don’t think about this initially, but to implement RPA, you need to gather all arms of a business; IT, business operations, developers, and third party resources, who can communicate and understand how automation will work across all teams. Having a center of excellence made up of different organizations of the company is crucial to making sure that all automated processes follow certain rules and regulations that adhere to the governance of the business. The center of excellence will of course change over time depending on how RPA is scaled, but a company must consider the mass impact that this technology can have across the board.
  • Scaling: Once the first few processes are automated; the company must figure out where to take the technology next – this is the most difficult part of the process aside from first identifying what you can in fact automate. Many companies that do implement the technology, never scale past the first 50 automated processes. Why? Because it is often difficult for executives to think beyond and understand what processes will further improve the ROI or efficiency once there is already something in place.

The RPA market is at a nascent stage and is expected to grow. In your opinion, how cost-effective are RPA services and which industries will benefit most from RPA?

RPA is one of the fastest-growing industries, predicted by Gartner Inc.Opens a new window to reach an industry valuation of $2.4 billion by 2022. Enterprises are adopting automation where applicable to increase the efficiency of operations, significantly reduce costs, and adapt employees to elevated roles, with the help of vendors like Kryon making it easier and more cost-effective to do so. Developed in-house using patented AI technology, Kryon Process Discovery is the only tool in the market that not only identifies processes and makes automation recommendations, but also develops complete automation workflows and more quickly realize the ROI of automation. Process Discovery robots run silently and simultaneously alongside the employees who rationalize and decide when different types of actions should or should not be taken. Previous comparatively more costly market practices like process mining span several months and involve teams and teams of highly skilled personnel only to provide limited results.

Can you share three RPA integration tips for developers and coders?

Creating process automation with the average person in mind so that anyone at any professional level can use RPA without developer or coding background. This is an essential when implementing RPA as it truly takes a team to take advantage of the technology’s capabilities. For hard core developers, we offer advanced commands for API level integration as needed.

What are the reasons why RPA integrations could fail and what steps can developers take to reduce the same?

RPA works best when continuously scaled. It’s important for an organization to band together to create mass understanding of how the technology is automating a business. Without collaboration, automation will be held at a standstill and will not see the potential to improve itself, further improving accuracy and productivity.

Tell us about the upcoming projects in RPA at Kryon that you are excited about.

We recently announced a partnership with Temasek Polytechnic, an institution of higher education in Singapore. The partnership will offer students the opportunity to access licensed RPA courses and training programs, granting each graduate Kryon RPA certification. By cultivating the development of the next generation of its leaders, these partners will shape the future of the Asia-Pacific technology and innovation industries. Steps like these are necessary to educate future employers of the importance of RPA, further speeding the rate of mass adoption.

Which trends are you tracking in this space as we approach 2020?

Over the last year we have seen a huge shift in acceptance of RPA technology. Just a year ago people were weary of the fact that robots would soon be taking over and that humans would be out of work. Throughout 2019 we’ve seen this concept squashed by media and today, employees are more ready than ever to work alongside robot counterparts. At Kryon, we look forward to seeing acceptance grow as we showcase the immense benefits that virtual assistance can offer individual employees as well as entire enterprises – boosting revenue, saving time, and improving society’s work life balance.

Neha: Thank you, Richard, for sharing your valuable insights on robotic process automation. We hope to talk to you again soon.

About Richard FrenchOpens a new window :

Before joining Kryon as Chief Revenue Officer in July of 2018, Richard has built successful companies and brands in Robotic Process Automation (RPA), mobile applications, remote access, online media, entertainment, advertising and software. His track record spans iconic brands such as Automation Anywhere, Nokia, Oracle, Slashdot, SourceForge and ThinkGeek. His acumen in providing B2B and B2C technology market strategies that have generated solid revenues/profits for multinationals and startups.

About KryonOpens a new window :

Kryon is a leader in enterprise automation, offering the only platform on the market which encompasses both Process DiscoveryOpens a new window and Robotic Process AutomationOpens a new window (RPA). This end-to-end solution maximizes ROI and cuts implementation time by up to 80%. Powered by proprietary AI technology, Kryon Process Discoveryâ„¢ automatically generates a comprehensive picture of business processes, evaluates them and recommends which ones to automate. Kryon offers attended (desktop) RPA, unattended (virtual-machine-based) RPA and a hybrid combination of both. The company’s award-winning platform is used by enterprises worldwide, including AIG, American Express, AT&T, Ernst & Young, Ferring Pharmaceuticals, HP, Microsoft, Santander Bank, Singtel Optus, Verizon and Wyndham Hotel Group.

About Tech Talk:

Tech Talk is a Toolbox Interview Series with notable CTOs from around the world. Join us to share your insights and research on where technology and data are heading in the future. This interview series focuses on integrated solutions, research and best practices in the day-to-day work of the tech world.

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