How is Voice-Activated AI Impacting Business Today?

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Voice-activated AI is having a rapid and profound impact on business and the workforce. Find out how you can use existing AI tools to improve your efficiency and get more done quickly.

The proliferation of voice and voice-activated AI is expanding rapidly. If you watched the Superbowl this year you witnessed a surprising number of mainstream commercials where voice-activated AI wove itself neatly into the conversation. If anything this signals that voice and AI are ready for the masses at home, but what about in the workplace?

Talking Is Faster Than Typing

Voice is quickly becoming a tool at work for the obvious reason of efficiency. Voice enables you to get more done quickly because it’s simply faster to say something than it is to type it. With the mass consumer adoption of virtual assistants, we’re witnessing a real-time paradigm shift. Gartner Research says that 25 percent of knowledge workers will adopt some form of a virtual assistant in the next two years. Some toolsets offer simple transcription, some offer note-taking, others flag items for future improvement in use cases such as sales training and coaching. The latest wave includes solutions that are designed to extract action from the conversation. Regardless of the solution, the reason for the rapid adoption is to provide support for Internet speed and increased expectations with the realization that multitasking doesn’t produce better results. AI can allow workers to apply their time and energy to higher value tasks.

Workplace Efficiency

AI when designed and implemented as an exoskeleton, it actually helps us evolve our work practices and improve productivity. Simple things like how Gmail will alert you with traffic guidelines for that upcoming meeting, or todoist picking up actions from your slack exchange to add to your to do list or Grammarly which uses predictive analytics to help you craft a clean message that strikes the perfect tone for its intended audience.

Our journey to create Voicea and our in-meeting AI called EVA (Enterprise Voice Assistant), is to remove the friction for meetings. AI is used to capture key takeaways, extract highlights and connect with other workflow platforms to initiate follow up from meetings, set reminders or update cards in Trello, or records in Salesforce.

We believe that there will be a network of AI systems that we will use to improve workplace efficiencies and allow us to spend less time on time consuming tasks that can be streamlined and free us up to leverage the higher level thinking machines are not capable of.

Clarity and Focus

AI when done right, helps us access the collective intelligence, speeds up learning and helps us make better decisions. We’re also seeing work habits improve

For example, one of the most important ways we learned that users leverage Voicea in their meetings is through voice commands. Voice commands have become a much more widely adopted and easily understood concept because of the investment in awareness from companies like Alexa and Apple (Siri). The everyday user is more comfortable and accustomed to speaking to an AI, and our users are comfortable as well.

We know that when we want Alexa to play a song or set an alarm we need to be clear or Alexa doesn’t understand. EVA is similar. Speaking clearly creates focus and in turn, that clarity creates better conversation and more effective meetings. In general, our users find the time spent collaborating in meetings is better than it was in the past. The biggest lesson when AI is being leveraged that there is now an expectation that time spent is more valuable than before. When AI is present, it should free us up to be more focused and productive. With that usually comes greater clarity.

Businesses large and small invest a lot in collaboration. Email and instant messaging evolved to Slack and Dropbox or shared platforms Evernote and Trello. Teams within companies seek out and use these tools to reduce the time from ideation to execution. Workplace AI solutions help streamline the many aspects of today’s workplace and this will continue to ramp up and evolve in the coming months.