Is Amazon’s Alexa the Next Big Thing in Computing?


If you have a mobile device, youre probably using at least one personal companion, be it Apples Siri, Amazons Alexa, or Microsofts Cortana. While today these services are mostly used to deliver information about the weather, sports scores, or directions, in the not-too-distant future, youll also be asking about the status of your latest deal or for information about a service ticket.

In this clip from the webinar entitled: “When Amy Met Siri: How Virtual Companions Will Change CRM for Both Organizations and Customers Going Forward”, presenter Brent Leary asks: is Amazon’s Alexa the next big thing?