Make Your Reputation Your Most Valuable Tool
88% of consumers trust online reviews as much as personal recommendations. Then don’t ignore consumer sentiment. Essid Solutions’ top priority is to arm you with a unique custom solution to help excel at building your online brand reputation.
Customers have made social media platforms their major venue for sharing opinions. And that is the largest source of consumer sentiment data that can aid your business in designing breakthrough products and better service provision.
Tap into Machine Learning to Analyze Customer Sentiments
Consumer sentiment analysis is a critical component of social listening. It lets you make an instant health check of public opinion about your brand and verify if it is in the green or the red zone.
We help organizations of different sizes tap into the capabilities of machine learning for open-text responses and brand conversations to identify and monitor how optimistic customers are about a brand.
You can also use our solutions for benchmarking the strengths and weaknesses of your brand against competitors and detecting reputation risks before they break loose.
“Voice of the Customer” Solutions Development by Essid Solutions
Consumer sentiment analysis solutions by Essid Solutions combines sophisticated linguistic algorithms and machine learning. Their use will help you to determine whether a piece of writing is positive, negative, or neutral. And they will show you whether a consumer happy, sad, distressed, satisfied, etc.
The value for a business is in the solution application options to discover how the target audience feels about a particular product, trend, topic, brand, and more. That can save companies a lot of time and resources otherwise spent on routine research and cold calling.
Opportunities that You Can GetUsing our customer sentiment analysis solutions, you can take the following opportunities:
Monitor Specific Keywords across the Social Web
Filter out Irrelevant Content and Information
Topics and Sentiment of Customer Messages
React Quickly to Any Alerts about Products/ Services
How You Can Use Our Solution
Our clients use our sentiment analysis solutions within their organizations to facilitate such tasks as:
- Monitoring online product reviews, emails, tweets, social media posts, and other types of text data
- Monitor customer feedback and provide quick response
- Predict customer churn
- Deliver products and services the right time to the right customer
- Analyze employee sentiment to resolve issues before escalation
Key Benefits
Get Live Insights
Use our custom sentiment analysis solutions to recognize emotions behind texts across the web and measure customer satisfaction.
Provide Better Services
Gain a clear picture of the level of customer happiness. Improve and maintain high service quality that you ensure to your customers.
Reduce Customer Churn
Identify frustrated customers as quickly as possible. You will be able to provide first-rate servicing and calm tense situations to eventually retain customers.
Detect Changes in Opinions
Detect drops and rises in optimism about your brand. Monitor trends and see the way your customers feel when turning to you.
industriesHere’s the myriad of industries our data architecture consultants have brought the depth of data architecture development & analytics.
Marketing & Advertising
E-commerce & Retail
Logistics & Supply Chain
Game & Entertainment
Finance & Banking
Manufacturing
Healthcare & Pharma
Sports & Wellness
we guarantee
Reduce costs
Increased profitability
Improved efficiency
