Automation Platform

Focus on Intelligent Automation for Frictionless CX

Focus on Intelligent Automation for Frictionless CX

Automation is critical for creating frictionless customer and employee experiences, yet many initiatives have focused only on automating distinct processes. Tyler Suss, product marketing director at Kofax, discusses how in order to fully support the rapid adoption of end-to-end automation, business owners – the ones closest to the operations – and IT must collaborate.