What Is an Operational Support System (OSS)? Meaning, Functions, and Benefits
OSS is backend IT infrastructure CSPs used to create, organize, provision, and maintain network services and orders.
lines
Can Smart Marketing Save Marks & Spencer? Tracking the Turnaround
Marks and Spencer is overhauling its marketing strategy to turnaround its business. Will smart customer marketing help M&S recover? Let’s find out.
Cloud-First PKI Strategy: A Game-Changer for Securing Critical Data
The number of connected machines, applications, and devices continues to rise, but IT teams are being tasked with finding a solution to manage and protect th…
VoIP Can Be Your Gateway to a Unified Communications System
The year ahead will be a significant one for Voice over Internet Protocol phone systems as many businesses adopt them to use with 5G wireless, artific…
The Role Tech Infrastructure Will Play in Efficient Vaccine Distribution
The COVID-19 vaccines are here, but getting them to 331 million Americans will be a monumental challenge. Luckily, the technology exists to ensure healthcare professionals maintain a steady pace of inoculations while keeping people safe, says Kevin Grauman, CEO of QLess.
Setting Big Data Standards to Improve Data Collection and Usability
The importance of data management to commercial success may be an old chestnut in the evolutionary confluence of IT, information management and business tha…
How the Latest Advancements in Artificial Intelligence Can Impact the Manufacturing Process
Adam Bennett of Matroid looks at how computer vision AI could positively impact the manufacturing process by reducing human error.
Cloud: The Essence of the Contact Center
The move to cloud was faster than anyone thought. Mark Ungerman, Product Marketing Director, NICE inContact explains how cloud contact center platforms have enabled customer service operations to maintain continuity during a time of unprecedented disruption.
The Beginner’s Guide to Choosing Corporate eLearning Software
Looking to buy new corporate eLearning software? Read our mini-guide to learn about getting C-suite buy-in, key features of an eLearning platform, and creating a deployment plan.
What Is Backhaul? Meaning, Working, and Applications
Backhaul connects the core (or backbone) networks with the smaller subnetworks towards the edge before users can access the internet. Learn how it works.