The Automation Way to Bridge Talent Gaps and Increase ROI


Organizations across all industries are struggling with retention problems and operational disruptions. Fortunately, automation can bridge talent gaps and power business operations. Erik Severinghaus, EVP of Business Development at Conexiom, breaks down three key reasons organizations excel with automation. 

Amidst the Great Resignation, talent is hard to attract and even harder to retain. In August 2021 alone, 4.3 million employees voluntarily quit their job. Adding to that, the pandemic’s widespread effects on the supply chain have significantly hindered business operations across the globe.

The combination of open jobs and supply chain disruptions has led to undeniable upheaval for business. As a result, business leaders have turned to automation to combat the talent shortage and operational challenges of the last two years. 

Three Reasons to Invest in Automation

According to a McKinsey report for 2021, more than 75% of organizations have already adopted or are on their way to adopting automation to some degree. The need for automation in business operations is felt in three prominent ways. 

1. Automation streamlines processes and minimizes tedious tasks

No matter the industry, it is no longer acceptable to have your valuable employees performing non-value-added tasks. Handling monotonous tasks erodes employee value and affects job satisfaction. In fact, it is often an overlooked catalyst to employee turnover, customer churn and lost revenue. Especially in a labor market like the one we’re currently seeing, businesses cannot afford to overwhelm employees with tasks that can easily be automated.  

With automation, organizations can streamline processes and remove the administrative tasks from employees’ plates so they can focus on more value-added projects. Not only will this improve employee sentiment, but your customers will also benefit from it. For instance, order automation frees up your customer service team so they can spend more time engaging with customers to create a superior customer experience that will push your business forward, rather than handling the manual updates and processing of orders. 

See More: Automation Projects Could Drain Your Finances. Here’s How to Get It Right

2. Automation creates end-to-end visibility 

Anyone in business during the pandemic understands the inherent value of visibility. Having insight into important business processes, like the order-to-cash and procure-to-pay cycles, gives you more control over the outcomes. One of the most essential pieces of true end-to-end visibility is data. Collecting data that feeds into AI and machine learning solutions and analyzing data points from these processes, often through process mining software, allows you to make decisions based on the most updated and accurate information. 

That said, visibility is difficult to obtain when operating with multiple siloed systems that don’t communicate with each other. Technology should provide business leaders with a real-time view of their operations. Using disparate tools significantly impacts visibility into the state of your organization, delaying your ability to identify and solve problems.

With process mining capabilities, everything is funneled through a centralized system where it is organized and analyzed for actionable insights, minimizing inaccurate, outdated or disconnected data. Automation allows you to spot disruptions and respond in real-time to find alternative solutions before a situation can negatively impact your bottom line and customer relationships. 

3. Automation reduces the risk of errors 

Fixing errors after they’ve happened is a waste of valuable time, effort and resources. The work that had already been done must now be redone by employees who revisit old tasks rather than accomplish new ones. Along with wasted time, effort and resources, addressing errors also comes with workflow interruptions and process delays in many cases. 

Take customer orders, for example. Without automation, your team has to enter the information manually for each order. When an error occurs in the process, it takes valuable time and effort to uncover the issue and correct it. Upgrading your business operations with order automation significantly reduces the risk of errors by instantly extracting, transforming and delivering data from various documents into your system of record without the need for manual entry. 

An automated solution can turn your complex, unstructured data into 100% accurate information, accessible in real-time by minimizing human interference and limiting the number of places data lives. Automation has the power to collect, organize, analyze and enrich data from multiple sources within your organization. As a result, automation will improve data quality and control data flow.

Automatic Success

As organizations of all types continue to realize, automation presents a wide range of opportunities to benefit your business. Not only does automation increase productivity, improve employee sentiment and create a better customer experience, but it also has the potential to enhance decision-making and business outcomes by providing a comprehensive, accurate view of operations. If the last two years have taught us anything, it is that we have to rely on automation to fill internal gaps, streamline operations and power business success.

What tasks do you see getting totally automated in the next five years? Share it with us on LinkedInOpens a new window , TwitterOpens a new window , or FacebookOpens a new window . We’d love to hear from you!