Twitter Services Restored After Thursday’s Global Outage


Twitter went down on Thursday afternoon when the company ran into API-related issues. Though the services are back online, the social media giant says the disruption was due to a system change initiated earlier than planned.

Increased WFH traffic surge has thrown network and API resilience off-kilter. Twitter users were in for a rude shock on Thursday afternoon when they experienced an outage that disrupted online services. The service disruption, which included the inability to tweet and load Twitter feed, affected users in the U.S., Australia, and the United Kingdom.

The outage was initially reported around 6:00 PM EDT. After over an hour of downtime, the company updated users at 7:30 PM EDT.

Most of you should be back to Tweeting. The outage was caused by a system change initiated earlier then planned, affecting most of our servers. We’re working hard to bring Twitter back to normal and expect things to be fully resolved in 1-2 hours. We appreciate your patience.

— Twitter Support (@TwitterSupport) October 16, 2020Opens a new window

Data from real time service outage detection site Downdetector also corroborated the disruption.

Source: DowndetectorOpens a new window

Going by the above graph, users reported that services were restored for a while around 7:15 EST, which was followed by a few more hours of downtime.  

See Also: Twitter Patches Android Vulnerability That Could Allow Hackers to Access DMs

Twitter’s API status update page read, “We are continuing to monitor the issue, and things appear to have returned to normal.” This was at 8:11 EDT.

The outage could have been caused by a snag in Twitter’s Historical PowerTrack, Enterprise Search, Replay API, Compliance Firehose, Standard v1.1 sample and filtered streams. The company did not confirm this but updated its status pageOpens a new window saying they are investigating issues.

Of late, Twitter has been drawing fire from lawmakers after the microblogging giant blocked users from posting links to the New York Post article that made severe allegations against Democratic Presidential candidate Joe Biden, CNBCOpens a new window reported. 

Earlier in July, the social networking site was roiled by a malicious bitcoin hack that compromised 130 accounts of high-profile users such as Elon Musk, Bill Gates, Joe Biden, and former U.S. president Barack Obama. The company also faced public ire following the discovery of an algorithm fail that exhibited AI bias.

And we’re all clear –– Twitter should be working as expected for everyone. Thanks for sticking with us.

— Twitter Support (@TwitterSupport) October 16, 2020Opens a new window

Twitter services were completely restored late at night on Thursday. 

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