As the world is transitioning into the future of work with almost every business offering remote working, supervising monitoring the quality of work and employee productivity is essential. An AI-based process discovery tool can help in continuous monitoring of work during remote working, writes Sonika Aggarwal, business development manager at Skan.ai.
With a large part of the workforce working remotely, companies can now see themselves relying on remote working tools and trackers to collaborate and supervise work. But, these tools, no matter how helpful and effective, would still not fulfill the need for enablement, empowerment, monitoring, and conformance that was possible while working in the physical proximity of the office.
So, what they need today is a new-age tool that could not just monitor work quality but also mitigate risks and ensure process conformance. This is where a process discovery tool comes into the picture.
What Is Process Discovery Software and How Does It Help With Remote Work?
Process discovery software is an artificial intelligence (AI)-based tool that uses disruptive technologies such as computer vision, deep learning, machine learning, and prediction analysis to know how processes function. It observes and captures all the digital traces of human-system interaction. Next, it uses machine learning to analyze the data.
If your organization has decided to make remote work a permanent benefit for your workforce, here are some ways in which process discovery software can help you manage your processes.
1. It allows continuous monitoring of work
Process discovery software continuously monitors all the interactions an employee has with the digital system – especially the critical ones. It gives an evidence-based record of the work done on the system. The process owners or managers can use this data for analytics compliance. They can view how their processes are being carried out, analyze each pattern, and learn how the employees are working. They can also use process discovery tools to identify any anomaly through continuous monitoring.
2. It provides visual evidence of tasks performed
Process discovery software allows process managers to get deep insights into a process through visual evidence. It visualizes the work based on the event logs and case IDs on a per-person basis. Additionally, a process discovery tool observes each human-digital trace. This way, the data presented to the managers allows for easy management.
You can know exactly how your employees interacted with the digital systems through the visualization of work. Later, you can analyze it to ensure compliance.
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3. It ensures data accuracy and relevancy
One of the biggest challenges in remote working is that a lot of data is not processed and passed on as it should be. Chances are that a lot of relevant business data remains unsent across some systems. A process mining or process discovery tool can observe each human-digital interaction. In case users miss out on any data point or deviate from the ideal process model, the process owners will find out. How? Simply by comparing the insights received with the ideal process model.
4. It lets managers know if something needs special attention
When you are not working in close physical collaboration with your employees, there are chances that you might miss out on the smaller nuances that might affect employees’ work. In fact, there might be several steps or events in the work that might need special attention. Your employee, working from home, might not feel like disturbing you with it and could even spend hours trying to solve it themselves.
With software observing their work unobtrusively, the process discovery tool would send you a notification when something or some task needs your special attention. By stepping in, you would not just simplify the work for the employee but also improve your bond.
5. It enables precision training opportunity for individual support
Ensuring that each employee is working at the full potential is not the only concern of process managers. They also need to train the employees for the seamless working of the process. However, training a full team becomes a bit confusing and challenging in remote environments. That’s where process discovery comes to help.
Software for process discovery adds transparency in the process and throws light on how individuals and teams are performing. With this data, you will know exactly which individual to train and on which task. You need not take the one-size-fits-all approach to train employees – you can specifically give precision training to each individual based on their performance patterns, thus, offering value to each while also saving time.
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6. It ensures compliance with the ideal process
Even when your team is working from the office, chances that they would divert from the actual process are very high. Working on a system, they might shift their attention to other tasks, which can cause certain problems. And when they start working from home, this issue might worsen.
Process owners spend a lot of effort, resources, and time in finding their ideal process, and ensuring compliance with it is a big task. Process discovery software can detect anomalies in user behavior in real-time, so managers learn if employees are going off track.
7. It allows setting of tolerance limits
Setting up tolerance limits is another feature that enterprises use for their process management. Once companies know their process in and out, they can set up tolerance limits. This would be the limit until which the process can deviate without causing any operational risk.
For example, in the process of clearing a loan, you can set the tolerance limit to a particular number of days. If the loan disbursal happens within the set tolerance limit, there won’t be any need for supervisor interference. It can even send out an instant alert to the manager or supervisor to notify about any discrepancies if they exceed the tolerance limit. Moreover, in case there are any operational risks associated with any task, a process discovery tool can also stop the process in real-time if it reaches the tolerance limit.
8. It fosters and boosts employee engagement
To give teams the freedom they desire while working remotely, transparency in work is of utmost importance. While you can install various remote working tools to track the work, the transparency you can achieve through process observation is unmatched. If the process is transparent, you would have complete visibility, and at the same time, your employees have the freedom to engage with the system freely.
That’s just the surface, delving deeper into the labyrinth of process discovery, the managers can know the bottlenecks and areas of rework that might frustrate employees. With process discovery, you can fix all these issues and tell your team how you worked on eliminating them and making the process easier for them. Anything that can damage employee engagement can be highlighted through discovery and managed to ensure they are productive in their work.
Wrapping Up
The sudden shift in the work environment should not hamper your process. With an AI-based supervisory offered by process discovery tools, you can get deep insights into your process and ensure conformance. Do not let the pandemic affect your business process. Think out of the box and ensure your process works well even during these tough times.
Are you using process discovery tool to monitor work during this remote work environment? Let us know on LinkedInOpens a new window , TwitterOpens a new window , or FacebookOpens a new window .