8×8 for Microsoft Teams embeds voice functionality and opens up new avenues in global cloud telephony. The Teams integration will also help 8×8 tap into its skyrocketing user base.
8×8 has launched the 8×8 Open Communications Platform to serve the enterprise communication needs of telecommuting, like voice, team chat, meetings, and contact centers solutions. As a part of the communications platform as a service (CPaaS) release, the company has also rolled out a new solution for Microsoft Teams to enable calls, directory and contact center, along with its video conferencing, chat functionality, to fulfil the unified communicationsOpens a new window needs of organizations using the collaboration platform. Users of Microsoft Teams can now use 8×8 Voice for Microsoft Teams, purpose-built to create user engagement through voice communications.
Tech News: No Surprise Here, Brightcove Reports 91% Surge in Enterprise Video ViewsOpens a new window
The chief draw of 8×8 for Microsoft Teams is that through its integration with Teams, organizations can leverage a single, unified implementation for multi-level communication and collaboration. This eliminates the need for a separate application for something that can be streamlined not only for unified communications, but also for greater administrative control.
8×8 for Microsoft Teams presents immense opportunities for the company as well. It wouldn’t be a stretch to assume that 8×8, through the Teams integration is looking to tap into the skyrocketing user base of Microsoft Teams, the daily active users of which had reached a towering 75 millionOpens a new window by the end of April.
Dejan Decklich, Chief Product Officer at 8×8, in an exclusive commentary shared with Toolbox said, “Reliable, scalable global voice communications starts in the cloud. By eliminating the traditional complexities associated with managing an enterprise-grade telephony solution without compromising the employee experience, 8×8 Voice for Microsoft Teams delivers work-from-anywhere communications for IT and end users. . The result is seamless crystal-clear communications for enterprises standardizing on Microsoft Teams.â€
Tech News: Serenova Deepens Partnership With Fuze to Raise the Bar on CCaaS for EnterprisesOpens a new window
8×8 for Microsoft Teams enables cloud telephony and contact center capabilities for Teams users, adding to its existing cloud collaboration capabilities, delivered anywhere. Further, the integration is available for Teams desktop as well as mobile apps which for mobility, ensuring a truly work from anywhere experience
Some hard features of 8×8 Voice for Microsoft Teams integrations are:
- Centralized user management
- Public switch telephone network or PSTN support across 38 countries
- Facilitates integrations with more than 35 third-party applications for greater functional utility
- Direct inward dial support for upwards of 120 countries
- Comms extension for cross-functional support across the organization; in other words, a native contact center support
- Cloud-to-cloud direct routing within Microsoft Phone System
- Supported by Session Border Controllers for SIP call security for North America, Europe and Asia-Pacific
- 8×8 platform-enabled call recording and analytics
Let us know if you liked this news on LinkedInOpens a new window , TwitterOpens a new window , or FacebookOpens a new window . We would love to hear from you!