After 8×8, RingCentral Expands Cloud Telephony to Microsoft Teams

RingCentral Cloud PBX services are now available on Microsoft Teams as a native app integration that gives Microsoft Teams users access to robust cloud PBX capabilities within the Teams interface.

RingCentral is the latest player to join the growing list of companies that are integrating service offerings with Microsoft Teams. The company integrated its RingCentral Cloud PBX with Teams to offer robust cloud PBX capabilities to Microsoft Teams users across mobile, web, and desktop.

Jim Lundy, Founder and CEO, Aragon Research said, “The drastic shift to a fully remote working world has shed a spotlight on the limitations of legacy on-premise systems, which cause disruption and loss of productivity.”

Microsoft Teams Direct Routing integration with RingCenral’s cloud PBX services, which is available across more than 40 countries with local and toll-free numbers across 100+ countries, provides a flexible alternative to managing distinct solutions, for communication from outside as well as within the organization. It eliminates the need to toggle between the two, and allows access to cloud PBX needs for tasks such as meeting scheduling, starting video or phone calls and much more, from right within the Team’s application environment.

Tech News: 8×8 Unlocks Cloud Telephony in Microsoft TeamsOpens a new window

The integration is done under the RingCentral integration ecosystem, part of which is open to any preferred choice of applications like CRMs, productivity, collaboration, communication tools etc., alongside Teams. Organizations can leverage RingCentral naive integrations or build their own APIs for custom app integrations. Paul Weiss, Chief Knowledge Officer at Helm Partners, a RingCentral Channel Partner said, “Our clients are demanding secure and reliable technology solutions that enable work from anywhere flexibility, allowing them to communicate through the channels they want, and on the devices of their choice. They have created an ecosystem that works for all businesses, making RingCentral an integral strategic element as we assist our clients in accelerating their digital transformation journey.”

Tech News: The State of SMB Telephony, Part 1Opens a new window

RingCentral Cloud PBX for Microsoft Teams is additional to broader integrations with other Microsoft applications like Outlook, Office 365, Skype for Business, and Dynamics 365.

RingCentral Cloud PBX for Microsoft Teams facilitates the following:

• In-app call controls: Users can mute/unmute, hold, resume, and transfer calls within Teams
• IVR: Interactive Voice Response is a great way to automate call routing and flow requirements, now possible under PBX-Teams inegraion
• Call Handling: Enables cross-device support for agents/users through which he can roue calls to an device for mobile communication
• Call Queuing: Cross-device support is complemented by workflow-based call routing and distribution
• Security and Compliance: Adheres to HIPAA, FINRA compliances and SOC2, SOC3, HITRUST, etc., certifications through audit reports
• Service Level Agreements (SLA): RingCentral Cloud PBX for Microsoft Teams offers native PSTN with industry-leading available 99.999% SLA. RingCentral Cloud PBX features and functionality remain at RingCentral’s SLA. End users accessing the integration via Teams are subject to the Teams SLA.
• Call Recording: Users can record inbound as well as outbound calls as required
• Analytics and Call Reports: Provides users complete visibility into all their calls, identify key trends, set up automated alerts, and more to drive real-time decisions

Tech News: The State of SMB Telephony, Part 2Opens a new window

Let us know if you liked this news on LinkedInOpens a new window , TwitterOpens a new window , or FacebookOpens a new window . We would love to hear from you!