Bandwidth Sets Its Sights on Enterprise Communications, Grabs European Firm Voxbone

The ranks of enterprise communications providers have swelled over the past eight months. The latest to join the bandwagon is CPaaS player Bandwidth which completed the acquisition of Brussels-based Voxbone to expand its cloud communications footprint.

In the cloud communications era, complementing your product portfolio with the best-of-breed communications platform can not only unlock additional revenue streams but also speed up the go-to-market strategy for customers. One of the leading communications platform-as-a-service (CPaaS) providers, Bandwidth, is broadening its technology base with a  $519.4 million acquisition of Voxbone, a Brussels-based communications platform and IP voice network provider.

Voxbone, the poster child for VoIP and SIP trunking knows what’s ahead for the future of the workplace. The firm’s solutions address underlying voice quality issues in real-time communications — a persistent issue that businesses of all sizes face amid the ongoing lockdowns.

As Matt BrownOpens a new window , VP Product at Voxbone puts it, “Particularly with the new WFH culture, it’s now even harder for businesses to assess voice quality as their workforce is spread and consuming voice from new locations and via new channels.”

“Cloud-native communications solutions bring multiple benefits to the table, including the ability to go global in the blink of an eye and slash operating costs in half. But they also bring new, different challenges,” Voxbone shared in a blogOpens a new window . A key issue that enterprises are contending within remote work environments is call quality. With cloud communications, voice can get choppy because of the quality of the provider’s network architecture and service delivery mechanisms. And Voxbone, which counts Zoom, Skype and Uber among its customers is well-primed to address this challenge.

See Also: How CPaaS Differs from UCaaS, But Also Improves Collaboration

With Voxbone in the fold, North Carolina-headquartered Bandwidth will be able to reach 60+ countries. David Morken, CEO at Bandwidth, saidOpens a new window , “Bandwidth’s deep US presence and Voxbone’s world-wide platform across 60+ countries will serve enterprises in countries representing 93% of global GDP.”

They liked it, so they put a ring on it. 💍@BandwidthOpens a new window officially acquires @VoxboneOpens a new window .

— Voxbone, now part of Bandwidth. (@Voxbone) November 2, 2020Opens a new window

The acquisition adds 200 members, or Bandmates as Morken calls them, to the Bandwidth team, which is now over a 1,000 strong, across the U.K. and Belgium, as well as Ireland, Korea, Romania, Singapore, besides the United States. Morken notes that Voxbone’s buy accelerates Bandwidth’s international strategy by years.

Craig WalkerOpens a new window , Founder & CEO of Dialpad, a Bandwidth customer, said, “As Dialpad has evolved over the years, the platforms, automation and support from both Bandwidth and Voxbone have helped to fuel our continued growth and innovation, allowing us to deliver best in class end-user experiences, and putting us in a position to serve a rapidly changing workforce worldwide. We’re fired up to see this union.”

As part of the deal, Voxbone’s Chief Revenue Officer Amaya Lantero will join Bandwidth as the GM of Bandwidth’s international operations.

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