eG Enterprise Helps Customer Support Team at eBay Enhance Citrix Performance for 10,000 End-Users
eBay Inc., a multinational e-commerce corporation, one of the largest customers for eG Innovations, has its customer support team supporting over 10,000 end users accessing Citrix users across their global call centers. Peter Dinh, Sr. Virtualization Engineering Lead, eBay Inc. explains in this video how eG Innovations’ flagship performance monitoring and analytics software, eG Enterprise, helped them become proactive in resolving user experience issues before end-users complained, which helped them reduce support tickets and improve IT efficiency.
eG Enterprise provided eBay with an end-to-end monitoring solution for their entire IT infrastructure spanning Citrix components and other supporting IT tiers, such as storage, network, virtualization, etc. enabling the IT team at eBay to troubleshoot problems proactively and deliver high-performing virtualized applications and desktops to end users. Read full case study Opens a new window
eG Enterprise is a Citrix ReadyOpens a new window verified performance monitoring solution that seamlessly integrates with Citrix technologies allowing Citrix pros to:
- Monitor all aspects of Citrix digital workspace experience using synthetic monitoring and real user monitoring approaches
- Get in-depth performance visibility of every layer and every tier of the Citrix Site and the supporting infrastructure
- Automatically correlate performance across tiers and isolate the root cause of issues and prove its not Citrix thats the problem
- Right-size and optimize the Citrix environment for maximum efficiency and performance