Securing the future with Aberdeen Strategy and Research insights on eight strategies to follow in 2022; a list of what martech organizations around the world are doing to support peace in Ukraine – and what you could do too; we have the metaverse, but do we have the hardware to support this metaverse; and, find out how you can future proof your customer experience in a contact center that is ready for remote work – all this and more in the weekly round-up of Toolbox.
Eight Security Strategies for Organizations to Follow in 2022Â
The overall security posture relies on a coordinated strategy that includes eight core security methods as well as any additional ones that may develop in the future. Derek Brink, VP and research fellow of information security at Aberdeen Strategy & Research, spoke with Peter Tsai, head of technology insights at Spiceworks Ziff Davis (SWZD), about what an organization’s security strategy looks like today. During their 27-minute conversation, the two talked about current advancements and variables that influence enterprises’ cybersecurity procurement decisions.
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5 MarTech Organizations Standing up for Peace in Eastern Europe
Ukraine has a burgeoning IT and digital services industry. Many industries, firms, and people have been impacted as the conflict between Russia and Ukraine continues. As a result, groups from all over the world have stepped forward to assist Ukrainians who have been devastated by the Russian invasion. Many internet businesses and brands, in particular, are playing an important role in showing support for the country during these trying times. While some of these businesses have ceased operations in Russia in protest, others are donating to charities that aid in the restoration of Ukraine.
Thousands of people’s lives have been turned upside down in Ukraine as a result of Russia’s invasion, which has produced a significant refugee crisis. Take a look at how MarTech companies are rising to the occasion and assisting Ukrainians in the midst of the current crisis.
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Is the Hardware ready to support the Metaverse?
In the coming years, the metaverse will have an impact on almost every aspect of existence. Part of what makes the metaverse fascinating is that it is also a problem to solve. Its potential is so broad, with so many uses, that predicting its future is difficult. David Chen, Orbbec’s co-founder and CTO discusses the metaverse on our doorstep and the situation of supporting hardware in light of the huge expectations around this hyped-up new reality. Mark Zuckerberg sees the metaverse as the successor to the mobile internet and has staked his company’s future on it.
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How Contact Center Teams Can Deliver A Superior Customer ExperienceÂ
How can best practices in real-time, continuous monitoring and diagnostics of voice quality and connectivity assist contact center technical teams in providing a better customer experience regardless of where agents are located? In this post, Ajay Dawar, SVP of Product at Cyara, looks into it. One of the paradoxes of business is that, while COVID-19 may have disrupted consumers’ personal life, their expectations for the customer experience (CX) remain uniformly high. This is difficult for companies dealing with their own pandemic-related disturbances behind the scenes in order to provide that high-quality service. This is especially true for contact centers, as many have experienced quality concerns while transferring customer support personnel to work offsite.
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