The new enhancements in performance dashboards help provide unified insights across sales and coaching efficiency contexts.
According to a Microsoft studyOpens a new window , by 2025, as many as 95% of all customer interactions will be through AI-powered channels. The winner of this ultimate technology shift will be the end consumer while it will help organizations stay competitive in a fast-changing environment.
Customer Experience is one area with AI can unlock much valueOpens a new window . Conversation Intelligence solutions at a tactical level has the potential to uncover insights from customer-facing converstions, which can be used to deliver relevant coaching inputs to modify behavior of sales agents and call center reps. By unifying data across customer’s overall history and find rich insights across customer conversations in real-time as well as across surveys, social platforms etc, these intelligent solutions go a long way in bridging the insights to performance gap.
ExecVision, the conversation intelligence platform that helps organizations bridge the insights-to-performance gap, announced the release of its enhanced and upgraded performance dashboards. The enhanced reporting system helps unlock conversation insights in customer-facing situations while tracking reps performance trends, skill gaps, recommended coaching plans, and coaching effectiveness for each of the frontline teams—all geared to improving business outcomes.
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“Revenue leaders have never had a single system of record where they can assess their team’s performance, develop and deliver coaching to address skill gaps, and then instantly measure the impact of that coaching. That changes now,†said David Stillman, CEO and Co-Founder of ExecVision. He continued, “With our new reporting capabilities, organizations will finally have one central location where they can get visibility into sales conversation quality, and continuously test and measure how coaching activities are improving performance and impacting critical top-line business metrics.â€
These enhanced dashboards will help sales executives and managers with a feedback loop of critical intelligence around conversation quality, rep skill gaps and coaching effectiveness. They can understand how individual reps are performing over time, locate specific areas of weakness, create coaching plans that guide those areas, if the coaching facilitated performance improvements and behavior change, and adjust their coaching program, if necessary.
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Performance Dashboards serve as Mission Control within the ExecVision platform and provide reporting based on role and user permissions. These executive dashboard helps senior leaders to understand what coaching is happening and what effect it is having on the performance of their teams. The manager dashboard provides recommendations and reports to help managers figure out who and what to coach. ExecVision’s Rep Dashboard helps reps understand how their activity and performance stack up against KPIs and team averages.
The importance of intelligent dashboards for internal stakeholders in keeping track of a company’s operations is growing every day as they help surface key insights around team’s performance and assist in driving real business outcomes.