Upgrading your legacy phone system to voice-over-Internet is no small feat, but it can first require a major campaign to persuade your management team that it really needs to be done.
You can make several persuasive arguments to convince them that it’s the right thing to do.
One of the most effective: An older PBX system is holding your business back. PBX systems create operational issues such as the expense of adding new phone lines and higher phone bills, as well as the vulnerability to extreme weather disasters including floods or blizzards.
VoIP platforms are well suited to a growing business, making it easier for management to add new users. On-premise and cloud-based systems can add new lines and numbers without the delay and expense of PBX using an administrative portal. No need to wait for the engineer to arrive or the phone company to activate the line.
Reach people out of the office
VoIP allows your company to benefit from the unified communications revolutionOpens a new window , which is taking employees away from static, desk-based reliance on telephones and making them accessible when they’re off-site. Even employees who are moving around a larger office or working in different areas can be reached using mobile VoIP solutions.
VoIP can be integrated into the other technology platforms that you might be relying upon, for example your call center technology or your customer relationship management platform.
Legacy PBX phone systems are becoming more expensive to maintain, especially when they need upgrades or something goes wrong. Calls that are transmitted on old PTSN networksOpens a new window are more expensive than VoIP, and that cost differential is only going to get bigger, especially in the long distance and international calling brackets.
VoIP can enhance the productivity of your business by bringing more technology options to the table. It can allow employees and management to communicate at a level that would not have been possible with PBX.
There are advanced conferencing facilities available on VoIP that traditional lines cannot support. It can also create a much higher level of interconnectivity with branch offices.
Make your computer a phone
Software-based phones can also be installed directly onto your PCs and use the same wiring already in place in your office space for broadband. There is no need for an expensive, parallel wiring infrastructure. This also makes it easier for office managers to add or move phone extensions. And if you’re opening new offices, you won’t need to wire in extra ports for the phones.
It’s getting easier to migrate to VoIP because the latest systems are plug-and-play-ready, featuring relatively intuitive web interfaces. Advanced auto-provisioning tools will allow you to deploy handsets in bulk. It doesn’t have to be a complicated operation.
Key takeaways:
- Many businesses are still relying on outdated and increasingly expensive PBX systems. But persuading your management team to adopt new VoIP technology can seem like a daunting task.
- VoIP can offer your company both significant cost savings and operational efficiencies.
- By using the latest technology, management will find it easier to add new lines, while employees can become more flexible in their day-to-day working habits, and easier for your customers to reach.