NEC Dishes Up CCaaS and UCaaS Solutions for Canadian Market


Having sown the seeds a couple of months ago, NEC is on its way to capture the rapid proliferation of global cloud-based UCaaS and CCaaS in Canada.

NEC Corp is all set to serve the cloud PBX, team collaboration, file sharing and backup, and online meeting needs of the Canadian market with the general availability of their proprietary NEC UNIVERGE BLUE CONNECT, and NEC UNIVERGE BLUE ENGAGE in Canada.

NEC is going big on the Canadian market with its Intermedia partnership which is playing an outsized role in helping NEC claim back its hold by expanding their channel partnerships, which currently has 150 partnersOpens a new window . This was in the works for a while but got derailed due to NEC’s lack of cloud service proficiency in the region.

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In an earlier interview with Toolbox, Intermedia CEO Michael Gold sharedOpens a new window , “Through this partnership with NEC, we are now in the position of helping tens of millions of on-prem phone and contact center customers make a fast and easy transition to the cloud. Whether it’s service for voice, video, chat, file sync and sharing, and/or contact center, we have the solutions and support to help businesses of all sizes make the switch to the cloud”.

NEC is aiming to fill the void in digitally-enabled cloud unified communications as a serviceOpens a new window (UCaaS) and contact center as a serviceOpens a new window (CCaaS) solutions that impart the “ability to communicate and work remotely and is no longer just a nice to have” as Ram Menghani, SVP of Product Development for NEC Enterprise Communications Technologies puts it, brought at the onset of COVID-19. For some context, the UCaaS market is expected to grow at a CAGR of 9.5%Opens a new window to reach $24.8B through 2024 while CCaaS is expected to surge to $28.6B at a CAGR of 23.8%Opens a new window .

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NATGisIT is NEC Canada’s systems integrator partner based out of Vancouver. Kevin Harman, Vice President of NATGisIT said “NEC has obviously thought out a very comprehensive set of cloud solutions with the new generation UNIVERGE BLUE. There are many important and needed differentiators when compared to other cloud communications providers that we believe our customers will embrace”.

Further, NEC has also announced the free availability of their standalone video conferencing app UNIVERGE BLUE MEET PRO through 2021, to all NEC customers in North America.

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