Cloud-based identity and access management provider OneLogin suffered an outage in the U.S. at 12:59 PM EST on Tuesday, April 26. The outage lasted several hours, leaving most users unable to log in and access their company applications until half past four in the evening.
The Single Sign-On service of OneLogin went through what the company said was “Degraded Performance.†In reality, most of the users could not connect to the portal and the single sign-on service, rendering them unusable for a few hours.
The OneLogin outage lasted for just under three and a half hours starting at 12:59 PM EST. The outage was profound because it barred employees from logging in and accessing applications, some of which could be business-critical.
When some users who could log into OneLogin tried accessing their applications, the platform threw the following error: “The change you wanted was rejected. Maybe you tried to change something you didn’t have access to.â€
OneLogin’s Single Sign-On services delivered over its unified access management platform are leveraged by enterprises and mid-level organizations globally. The SSO solutions leader says it has 5,500 customers globally.
The OneLogin outage was limited to the U.S. operating region. Going by the outage map on Downdetector, it was felt across most parts of the country and parts of Canada.
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“OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach their portal. We are working to quickly restore service,†the company posted on its status update page.
However, users weren’t even able to access the status update page or submit a ticket considering they rely on one of OneLogin’s affected services, which is why the company updated users over email.
By 2:33 PM EST, the company had identified the issue and applied a fix. Approximately two hours later, OneLogin said the issue was resolved, corroborating declining instances of outage reports on Downdetector.
OneLogin hasn’t shared the technical details of the issue behind the outage of its single sign-on services yet.
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