PCI Pal and Talkdesk Bring Digital Payments System to Contact Centers

PCI Pal and Talkdesk announce partnership to deliver secure, omnichannel payment services and compliance to Talkdesk customers and partners.

PCI Pal has partnered with Talkdesk to provision their cloud-based payment solution for contact center services, currently available across EMEA and North America regions. The partnership will enable Talkdesk to deliver a fully-integrated solution that enables secure payment services with simplified deployment processes and without need for on-premises hardware.

James Barham, CEO, PCI Pal said, “We’re excited to be working with Talkdesk, augmenting its award-winning platform with our secure and compliant payment technology which now empowers organizations to engage with customers across multiple channels including voice, webchat, social media, email, SMS and more.”

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Through PCI Pal’s omnichannel payment solution, contact centers can secure digital, card not present transactions in an increasingly digitized world. PCI Pal’s cloud platform’s can serve the omnichannel requirements necessitated by the ever growing need for technological innovations for communication. According to a surveyOpens a new window , 65% European consumers are interested in using chatbots and other forms of digital messaging to interact with brands with Americans not far behind at 61%.

Talking about the platform’s security capabilities, PCI Pal delivers its service via AWS while adhering to set security protocols and compliances in terms of securing sensitive information like cardholder data. CK Kannan, Chief Product Officer at Talkdesk said, “It is important to us that we also ensure the highest levels of security and compliance for our customers now more than ever, and PCI Pal allows us to do that.”

The partnership between PCI-Pal and Talkdesk will reap returns in the form of an extensive global presence for both where each brings value to the contact center for seamless business operations and an enhanced customer experience.

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