How Work Gets Done teaches you the concepts of the business process and how to increase the efficiency of today’s workforce. The book begins by introducing the basic structure of a generic organization and explaining the managerial hierarchy of an enterprise. You will organize the enterprise processes into a process architecture or blueprint for effective governance of process assets. Then you will use BPM methodology to analyze processes in their current state to propose a future state of transformation, and learn to create a center of excellence to support BPM services. Finally, you will apply business process with software applications and automation tools. By the end of this book, you will have a fundamental roadmap for getting things done in an organization.