How to Use Tech to Keep Virtual Call Center Employees Happy
Dealing with angry customers – wherever employees are – is no mean feat. Keeping your virtual call center employees happy requires three C’s: connection, co…
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The Hybrid Challenge
On-premise versus the cloud has been debated in the UC space since the advent of cloud computing.
4 Tips To Implement Observability to Ship High-quality, Secure IoT Products
With modern connectivity calling for greater insight into IoT devices, how can IoT developers implement device observability? Discover in this article.
Why 5G and SD-WAN Is the Next Big Thing in UCaaS
UCaaS has become an increasingly popular way to support the global workforce. However, two game-changing technologies 5G and SD-WAN can fuel the future of co…
The Next Decade in IoT: Steady Growth to 34.4 Billion Devices
Matt Hatton of Transforma Insights peers into the future of IoT over the next decade, the drivers of growth and the key trends to follow.
Has OpenAI Lost Its Charm?
Besides incurring $540 million in losses in 2022, OpenAI has been losing traction in 2023. Find out why its popularity dipped and the way forward for ChatGPT.
The Case for API-Based Automation in Banking & Finance in Post-COVID 2020
Keren Moynihan, CEO of Boss Insights, a provider of Big Data & AI to accelerate the lending process argues that the Paycheck Protection Program (PPP) ma…
Facebook Attracts Massive DTC Ad Spend Followed by TikTok
Several factors and trends are driving DTC advertising today. Check out the key trends defining DTC advertising this year from this latest study.
A Service Management Approach to Omnichannel
In an omnichannel service environment, service desk leaders must be aware of the importance of discovering the preferred channels for users to receive servi…