In this fast-paced era of ever-changing technology trends and major world events, the race for better, accelerated processes and content automation in healthcare is critical. Contextual data and intelligent process automation is more important than ever.
Digital transformation has moved the healthcare industry to a more productive enterprise, but the paper is still bogging down hospitals, clinics, and healthcare organizations and the market is still buried in data. The pain is real for our knowledge workers but the real victim here is the patient. Our external interactions suffer due to an inability to access data within the context needed to make it useful and this causes delays in patient care and response. Healthcare spends for 2020 and beyond must focus on context-enabled solutions to acquire data and make it useful to knowledge workers so patients can get timely responses and care.
One of the most prevalent technologies causing a recent stir is the use of robots to automate processes. For a couple of decades now, many organizations have automated their repetitive tasks such as rote data entry and pushing files to systems. If we move beyond processing steps we can look at an entire process and recognize improvements that will actually empower health systems and hospitals to reconsider entire business processes that aren’t working and create new opportunities with new processes. Bottom-line results? A hard dollar return on investment realized by eliminating costly manual, paper-driven work that does not add value, while simultaneously creating new revenue streams. By automating procedures we ultimately achieve three things; improved quality and productivity, increased profitability, and happier patients.
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Healthcare stood up and took notice of digital transformation when the Affordable Care Act came into the picture increasing regulatory demands and started changing the way we do business. The test of time has shown us that even very complex tasks can be automated. Acquiring mountains of financial data from different line-of-business systems, scanning documents, and entering data is now taking hours or minutes instead of days and weeks. Even back-office tasks that are buried in paper, such as invoice processing, can be automated to transform how healthcare organizations run their businesses and at the same time, improves business operations, clinical care, and ultimately, the patient experience.
Medical workers are our most valuable assets in the healthcare world. People dedicated to the care of others and need to be caring for patients are trekking hospital halls to collect the large, manila envelope that is still alive and well. The very definition of a manual process that touches many hands; admission documents, hospital transfer forms, the supply of drugs, patient flow… all handled manually by the people we value most. The more the documents get touched the more mistakes that are made and the slower the process runs. If someone needs to know where a record is in that manual process it means more hall walking.
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Infor and Ephesoft partner together to drive software automation by blending interoperability with data science. Beyond our rock-solid Optical Character Recognition (OCR) to detect text elements, extraction of meta-data, and classification of document types, you can use business rules assigned to your workflows to move the documents where they need to go and maintain security within systems. We’ve gone beyond the need to just be paperless; we can use good software to organize workflows and automate the right steps with the right data. This all starts with getting the right data into your systems and this is where the right partnerships are built.
We help companies take that critical step forward to move away from inefficient processes and throttled productivity to effective, standardized, processes that move quickly and help us fight inefficiency when we need it most. Just what the doctor ordered!
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