Enterprise Unified Communications Space Grows with Mitel’s Latest on Google Cloud

Telecom company Mitel’s latest offering – MiCloud Flex- offers a comprehensive unified communication and collaboration solution on Google Cloud.

Mitel has announced the availability of MiCloud Flex, their enterprise cloud unified communication and collaboration (UCC) system, on Google Cloud. The announcement comes nearly a year after Mitel onboardedOpens a new window its UCaaS offering, MiCloud Connect on Google’s public cloud. It would, therefore, seem that Mitel was already on its way to enabling this aspect of digital transformation before it became obvious to the world with the COVID-19 outbreak.

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The launch comes on the back of the trend of increased IT spending by organizations. The UC industry itself has grown at a CAGR of 8%Opens a new window with large players like Cisco Business Edition 6000, RingCentral Office, Vonage Business and others already leading the fray, offering a range of SaaS deployments both on public and private clouds. The introduction of MiCloud Flex to Google Cloud, a public cloud, is indicative of a shift from on-premise hosted UC, which accounted for more than 70% UC market shareOpens a new window , to remote or hybrid hosted cloud environment.

MiCloud Flex on Google Cloud is currently available for the US, UK and French markets. The move can yield several benefits to both Mitel and their customers in terms of accessibility, flexibility, integrations, and business growth.

The implications of MiCloud Flex’s move to Google Cloud includes the following:

• Can now serve the private and public, hybrid cloud requirements of clients
• Offers broad scalability
• Imparts credence for security with the Google Cloud environment
• Customized application deployments
• Cloud performance output concomitant with Google Cloud
• Integrations with other Mitel apps, business processes or mainstream CRM and ERP solutions

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Further, Mitel channel partners will be able to facilitate their customers’ UCC move to the cloud as a part of their digital transformation initiativesOpens a new window . UK’s Olive Communications was Mitel’s first Platinum Cloud Service Provider. The Enterprise Director at Olive Communications, Nick Beardsley saidOpens a new window , “Olive’s proposition is one of simplicity, removing complexity and duplication while helping businesses optimize cost and deliver simply brilliant customer experiences worldwide. MiCloud Flex built on Google Cloud allows us to offer a platform to seamlessly bridge cloud, data, and mobility services, allowing users to consume the technology and business applications needed to operate efficiently regardless of location or device, while providing an agile and scalable model designed to drive operational efficiency.”

According to a Mitel spokesperson, since the adoption of Google Cloud for MiCloud Connect in 2019, the company has “seen notable increase in demand for the solution”. It remains to be seen whether the same will be replicated with MiCloud Flex for unified communications, with respect to these prevailing unified communication (UC) trendsOpens a new window .

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