Mobile Cloud Solutions Can Keep Businesses in the Game

Cloud provided cover from COVID-19 turbulence and became a significant enabler for remote workflows. But stay-at-home business leaders and managers need better cloud-first solutions to meet their teams and customers on the channels and applications they prefer. Anand Janefalkar, Founder & CEO, UJET believes leaning into modern mobile cloud can help companies succeed in a highly virtualized business environment. 

Work from home days, flexible schedules, and more. Even before the pandemic, we were beginning to see these workforce trends growing in popularity, and for good reason. The reality is, flexible work generally equates to more productive work. And in some industries, remote work incentives have been a way to not only attract but retain top talent. However, there’s no denying that with COVID-19, all of this has changed, and while the office is not a fully obsolete concept yet, in one way, shape, or form, the remote work environment we currently find ourselves in will be here to stay.

In some cases, entire companies will stay remote, as we have already seen with the likes of Twitter, Atlassian, and more. In other cases, it will be on a team-by-team basis. For example, by simply migrating to a next-generation cloud contact centerOpens a new window solution, rather than going back to potentially hazardous on-premise locations, customer service teams can remain remote and still have all the tools and resources they need to be successful and go above and beyond for their customers. 

However, whether an entire business is remaining remote Opens a new window or it is just individual teams, one thing remains clear, the importance of being able to strategically and successfully manage a digital workforce has never been higher.

Learn More: 3 Ways Tech Can Make Remote Work a Success

Invest in the Modern, Mobile Cloud

With teams scattered, it is more important than ever for businesses to invest in modern tools that make it easy and seamless for teams to work and collaborate remotely without compromising on quality and productivity. In order to effectively do this, businesses must take advantage of the modern, mobile cloud.

To meet the demands and expectations that come with remote work and businesses being scattered, organizations need to meet their employees and their customers on the channels, applications, and devices that they prefer, and are likely using exponentially more now that they are working from home. This means taking advantage of interaction, communication, and collaboration through not only virtual conversations but through web-based and mobile applications as well.

Through modern and mobile cloud solutions, teams can better leverage the devices of today and tomorrow such as applications and smartphones in order to stay productive, share information, and continue to safely and securely deliver reliable work from anywhere. It also allows businesses to take advantage of advanced features and smartphone functionalities that can help teams and colleagues visually and contextually communicate with each other and share information in real-time and foster collaboration. This is even more important now as something as simple as asking a colleague a question has become increasingly challenging with remote team members no longer having the luxury of turning to their coworker directly next to them.

Learn More: 3 Pro Tips for Managing a Remote Workforce

Flexible Work Hours

Depending on the roles and responsibilities of each team and their individual contributors, being able to offer flexible work hours may vary. But, whenever possible, it can go a long way in creating a more effective remote team. If employees are remote, isolated, and stuck at a desk all day, it is easy for them to lose focus, energy, and motivation.  

Providing teams and individuals with a level of autonomy over their schedules, when possible, not only makes them feel more empowered, but it also allows them to curate a work schedule of their own, centered around productivity, collaboration, and effectiveness. Being able to build into your schedule time to run errands, take mental and physical health breaks, walk the dog, spend time with your family, and more, can go a long way in relieving stress and in making sure that when you are working, you’re on.

For supervisors and business leaders, cloud-native workforce engagement management (WEM) tools can be instrumental in helping to create flexible work schedules without compromising on operational needs. 

Learn More: 9-Step Guide to Choosing the Right Online Meeting Solution

Lean Into the Digital Aspect of Remote Work

It is important to remember that right now, most businesses and most individuals, including schools, teachers, and even some medical professionals find themselves in a remote work environment. With the majority of coffee shops and indoor dining either limited or closed, everyone is not just working remote, but working from home. We’ve all seen or witnessed first-hand children running through the background of a virtual meeting, having to go on mute because the doorbell rings or because the dog is barking, and much more. Rather than trying to avoid these situations, lean into them.

Embracing the realities that come with remote work can be a great icebreaker and window into the daily lives of friends, colleagues, and coworkers. It is an opportunity to bring a human element into a digital conversation and make everyone feel more natural and more comfortable with one another and the current situation we find ourselves in. 

Let us know if you liked this article on LinkedInOpens a new window , TwitterOpens a new window , or FacebookOpens a new window . We would love to hear from you!