Mobile Cloud Solutions Can Keep Businesses in the Game
Cloud provided cover from COVID-19 turbulence and became a significant enabler for remote workflows. But stay-at-home business leaders and managers need bett…
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How SD-WAN Drives UCaaS in a Cloud-First World
Many businesses are enjoying the benefits of UCaaS. But this can put additional strain on your network. SD-WAN can help lighten the load, ensuring improved reliability and enhanced security, says Elea Andrea Almazora, SEO content optimization manager, RingCentral.
Cloud Alone Is Not Enough. The Path to Growth Lies in ‘Hyper-Elasticity’
Vasili Triant, the COO of UJET, describes how the contact center industry has evolved and why hyper-elasticity is the mantra for success for retailers and ecommerce services.
UJET to Expand Global CCaaS Footprint With $55M in Series C Funding
The San Francisco-based omnichannel cloud-based CCaaS vendor announced the new funding which takes the total investment to just above $100 million. The capital will be used to extend its global footprint in a rapidly growing CCaaS market.
Cyara CEO: ‘Cloud and Digitization a Perfect Opportunity to Update Call Center Security’
In 2020, contact centers divested themselves of legacy technologies and leaned into the cloud and SaaS to drive operational efficiencies and achieve cost gains. Here, Alok Kulkarni, the CEO and Co-founder of Cyara, offers insights on what contact center leaders need to know in 2021 and beyond.
The Challenge of Data Silos in Virtual Contact Centers: How To Prevent Them
Excellent customer service is vital. 90% of consumers agree that high-quality customer service determines whether they will purchase from a business. Data si…
Cloud: The Essence of the Contact Center
The move to cloud was faster than anyone thought. Mark Ungerman, Product Marketing Director, NICE inContact explains how cloud contact center platforms have enabled customer service operations to maintain continuity during a time of unprecedented disruption.
Do You VoIP? You Should For Your Business Communications
VoIP phone systems help businesses make big impressions and meet the needs of remote, mobile staff. Ken Narita, Vice President of Business Marketing, Ooma g…
UJET Debuts Channel Partner Program to Expand CCaaS Reach
San Francisco-based UJET, cloud contact center solutions provider debuts its channel partner program with contact center advisor PeakView to help customers modernize cloud communications.
5 Ways Chatbots Can Improve Workflows in the ‘New Normal’
The evolution of consumer behavior and expectations is partly responsible for the rise of chatbots. Raju Vegesna, Chief Evangelist at Zoho shares 5 ways chatbots improve the customer experience and deliver a slew of workflow-related benefits to organizations.