UJET Debuts Channel Partner Program to Expand CCaaS Reach

San Francisco-based UJET, cloud contact center solutions provider debuts its channel partner program with contact center advisor PeakView to help customers modernize cloud communications.

Cloud contact center solutions provider UJET has kicked off its channel partner program with cloud contact center advisor PeakView. The move comes on the backdrop of the company’s $55 million Series COpens a new window funding announced earlier in June this year.

As the cloud contact center as a serviceOpens a new window (CCaaS) segment grows, UJET is raring to rival entrenched players like Talkdesk, Avaya, Five9 among others with its first channel partner program. Speaking exclusively to Toolbox, Darcey Harrison, Chief Revenue Officer at UJET said, “Prior to COVID-19, the move to the cloud and the need for customer service digital transformation was already taking place. But what the pandemic has shown us is that business continuity and the need for scalability, reliability, and security from anywhere is a must. The new UJET channel partner program allows UJET and its channel partners to extend their reach in providing businesses with the next-gen CCaaS tools and technology they need to meet both current and future operational needs and customer experiences.”

The partnership with PeakView will allow UJET to help enterprises and Fortune 500 companies identify and leverage secure, scalable, reliable, customer service tools to both improve operational efficiencies and increase customer satisfaction.

Gartner reportedOpens a new window that by 2022, CCaaS will be the preferred adoption model in 50% of contact centers, up from approximately 10% today. According to Cisco’sOpens a new window Global Contact Center Survey 2020, 62% of respondents plan to implement a cloud contact center in the next 18 months.

Learn More: UJET to Expand Global CCaaS Footprint With $55M in Series C FundingOpens a new window

Ken Smith, Co-Founder and CEO, PeakView said, “Partnering with a disruptor like UJET allows us to better meet the evolving needs of our clients and makes it easier for contact center professionals to adopt next-generation technology through offers like bundled usage and licensing, as well as an SMS Adapter that can be deployed on top of an existing on-premise solution as an initial step in migrating fully to the cloud.”

As a UJET channel partner, PeakView will assist customers in planning, deploying and managing enterprise contact center solutions. Earlier in June, UJET partnered with Calabrio, the workforce optimization provider to enable support teams to quickly deploy a cloud contact center that delivers efficient and consistent customer experiences across every channel.

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