In 2020, contact centers divested themselves of legacy technologies and leaned into the cloud and SaaS to drive operational efficiencies and achieve cost gains. Here, Alok Kulkarni, the CEO and Co-founder of Cyara, offers insights on what contact center leaders need to know in 2021 and beyond.
Think Face ID is secure! Think again. A teenaged child or a scorned ex could hack into the phone and reset the Face ID to be their own. More details here
Derek E. Brink, VP and research fellow at Aberdeen Strategy & Research, shares effective AI and ML-powered strategies to improve bad bot detection and risk mitigation.
Michael Clauser, Head of Data & Trust, Access Partnership, draws attention to the popular debate of modern times AI regulation. Find out what governments and companies need to do.
With an increase in online shopping, cybercriminals and automated bot attacks are putting individuals and businesses at risk. Robert Kusters, senior manager and security evangelist at PerimeterX, shares how online retail can be better protected from bad bots.
This piece addresses the $50 billion problem of unsold inventory in the retail industry The column discusses how retailers can better plan and manage their inventory by leveraging consumer insights.
Outbound marketing is primarily the push marketing tactics to reach users at scale. Learn more about outbound marketing, its strategies and best practices for 2020.
Rodger Desai, CEO and Founder of Prove, shares all that business leaders need to know about digital identity to increase security and enhance customer experience.
The Russia-backed Midnight Blizzard hacker crew used Microsoft’s Teams in phishing attacks against multiple global organizations.
GitLab’s interest in Peach Tech and Fuzzit’s fuzzing technologies will enable developers to identify, fix, and remediate security vulnerabilities in their codes, and seamlessly integrate the code to Continuous Integration/Continuous Deployment (CI/CD) pipeline.
