5 Tips for Putting Customers First on the IT Service Desk
Although it is very crucial for businesses to prioritize customer experience, it can get left behind at times. In this article, Sarah Lahav, CEO of SysAid s…
Although it is very crucial for businesses to prioritize customer experience, it can get left behind at times. In this article, Sarah Lahav, CEO of SysAid s…
The Internet of Things (IoT) has brought about a lot of positive changes, such as security systems, controllable lighting, and adaptable thermostats.Even th…
Everyone knows the expression “the customer’s always rightâ€, and that couldn’t be more true. In today’s digital economy, it’s crucial to understand what customers want and how they behave to deliver a great digital experience, says Alfonso de la Nuez, co-CEO and co-founder, UserZoom.
In a climate of uncertainty, cyberattacks run rife – particularly phishing. Don’t let phishing attempts increase your company’s cybersecurity risk exposure. Learn how to stop users from taking the phishing bait with six action points and also understand the difference between phishing, spear-phishing, and whaling.
AWS re: Invent, Amazon’s annual conference where the company rolls out new updates and features in the world’s largest public cloud platform, turned 10 this …
Many elements help determine whether your marketing campaign is a big hit or a disappointing flop. It can be incredibly confusing to decide whether or not y…
Navin Thadani, co-founder and CEO at Evinced, shares three facts about accessibility you might not know.
Debbie Botha discusses with Loris Marini the present state of data diversity and how we can build better systems and processes to retain diversity in data and improve the quality of decisions going forward.
Automation can be deployed in HR to boost efficiencies and optimize employee output. Discover here four things that can be automated in HR.