6 Customer Experience Strategies for SMS and WhatsApp
Messaging channels enable direct and personalized engagements. Consider shaking up your customer experience strategies using SMS or WhatsApp.
Consumer-facing brands will need to transform their marketing approach as post-pandemic consumer habits continue to drive purchase-decisions. We examine new data from StreetBees.
Audience opinion is important. Even more so today. Polls and Surveys are indispensable to gauge valuable information like their opinion and feedback, connect with your audience and engage with your customers.
It is hard to quantify customer experience (CX), harder still to prove ROI. We share five actionable metrics to prove the value of your CX program.
Learn from Prasad Joshi, SVP, Infosys, how companies can deliver better personalization and CX in interactions with consumers.
NPS is a key metric for any brand, but does it imply higher profitability? The answer is a resounding YES – learn why.
With developing trust becoming extremely important for organizations, how can they cultivate it? Discover the findings from PwC’s latest study.
Customer satisfaction is at its lowest level in 15 years as the digital economy soars. Customers can’t find the information they’re looking for, and customer…
Why are SMBs investing in marketing and taking help from marketing agencies more than ever? Discover three primary reasons in this article.