Unified Communications

What is Unified Communication As-a-Service (UCaaS)? Definition, Types, Advantages, and Examples

What is Unified Communication As-a-Service (UCaaS)? Definition

Unified Communications as a Service (UCaaS) is a cloud-based unified communications service delivery model that provides all the necessary infrastructure, applications, and resources a company needs to streamline their communication stack. In this article, we explain what Unified Communications as a Service (UCaaS) is today, when to choose UCaaS versus similar solutions such as CPaaS and VOIP; the benefits and advantages

5 Non-Negotiable Features to Expect From Any UCC/CCaaS Solution

5 Non-Negotiable Features to Expect From Any UCC/CCaaS Solution

With technology developing at a rapid rate and more solutions trying to compete, certain features in unified communications and contact centers are simply non-negotiable. In this post, Richard Conn, Senior Director, Search Marketing for RingCentral, discusses what features UCCs/CCaaS solutions must have to stay ahead and meet the demands of enterprises and digital-focused customers.