Cloud contact center is a unified solution that enables businesses to centralize customer communication across multiple channels, which includes voice, email, chat, text messages, social media, CRM applications, and more.
Remember when the pandemic hit in January? 2020 saw everything from frontline workers running the show to U.S banks suffering a loss of billions in credit write-offs. 2020 became the year that witnessed the worst economic downturn since the Great Depression. However, this turmoil also brought the fintech industry to the forefront and saw some significant developments in the industry. Here’s to 2020!Â
Implementing a few latest military technologies in the commercial world can help businesses create competitive business strategies. Here are four such technologies.
It is hard to quantify customer experience (CX), harder still to prove ROI. We share five actionable metrics to prove the value of your CX program.
PAM solutions can restrict network or asset access to authorized users, minimizing risk exposure.
In today’s competitive global marketplace, analytics is an essential element of staying competitive. Financial analytics help an organization understand pas…
Contact centers are under immense pressure to deliver positive customer experiences that create value and help organizations meet business goals. See how contact centers can take the advantage of speech recognition technology and keep the customer service game up.
Dinesh Varadharajan, chief product officer of Kissflow, discusses the part of digital transformation you’re forgetting and how to get back in the game.
Cloud total cost of ownership (TCO) is the overall cost of setting up and operating cloud infrastructure. Performing a TCO analysis allows organizations to compare their options, understand the impact of different cloud deployments and how they compare to on-premises options and plan their costs when they migrate to the cloud, writes Gilad David Maayan, CEO, Agile SEO.
Cloud-native tools fuel greater collaboration and creativity with best-in-class technology that helps companies get insights quickly. However, Â data and BI …
