Whaling differs from spear phishing in terms of the hacker’s degree of familiarity with the victim. Learn how to recognize and protect against these two types of phishing attacks.
The COVID-19 crisis might be the catalyst needed to trigger an investment in IT Ops people, processes and technology.
The shocking attack on the U.S. Capitol in the very first week of 2021 instigated financial firms JPMorgan Chase and Citigroup, along with other U.S. corporations, to pause their political action committee donations. Let’s read the complete story.
Tech Mahindra’s president of Americas strategic verticals, Lakshmanan Chidambaram, focuses on supply chain issues business executives must address to build resilience.
When asked about the top technology capabilities they plan to invest in the second half of 2020 and throughout 2021, CX leaders participating in Aberdeen’s latest CX trends and best practices survey cited AI capabilities and automation. While CX leaders are rich in VoC insights, 78% of them note that they struggle using this data to address customer expectations. The number reason driving investments into enriching VoC program through automation capabilities is fueling more intelligent / data- driven customer conversations.
Over one-third of employees face discrimination due to lack of workplace inclusivity. Learn how to address it, with our guide to workplace inclusivity.
Jean-Martin Provencher, the founder of Sharethrough xplores the television-smartphone gap and how QR codes could help bridge it in the era of connected TV.
As industry players seek solutions to create a transparent supply chain and enduring advertising ecosystem, discover how to create a first-party data strategy.
Lack of human risk management resulting in human errors is the leading cause of cybersecurity incidents across all organizations.
Voice of the Customer (VOC) is the information you collect from your audience. Its the data that helps you do a better job of delivering the right messages. Find out exactly what it is, its best techniques, components, and use cases.
