With customer experience becoming a key business imperative in the post-pandemic world, see how COVID-19 will drive the inevitable shift to digital in contact centers.
Technology companies from A to Z – or Amazon to Zillow – bank on the creative disruption of formerly staid industries. Real estate is no excepti…
Google’s fall launch calendar is marked by two exciting announcements – its expansion into customer service and reimaging the audio news experience.
Cloud contact center is a unified solution that enables businesses to centralize customer communication across multiple channels, which includes voice, email, chat, text messages, social media, CRM applications, and more.
Contact centers are under immense pressure to deliver positive customer experiences that create value and help organizations meet business goals. See how contact centers can take the advantage of speech recognition technology and keep the customer service game up.
Customer satisfaction is at its lowest level in 15 years as the digital economy soars. Customers can’t find the information they’re looking for, and customer…
