Virtual agents can change the face of customer support in contact centers and help navigate the new normal by supporting surge in call volumes. Learn how virtual agents can take on growing call volumes, minimize agent workload and provide great customer experience.
The pandemic forced organizations worldwide to shut down and switch to virtual contact centers. Amid lockdowns, customer service calls skyrocketed as home-ba…
LivePerson launched Conversation Cloud to help marketers and CX leaders deliver better customer support and drive revenue in a post-pandemic world.
ITSM helps meet technology requirements by treating users as customers and every requirement as a service. Learn about the vital ITSM frameworks and processes.
The new study by NICE inContact found that organizations are moving towards intelligent self-service options. We analyze the impact of the study and share highlights.
DevSecOps refers to establishing critical security principles in the standard. To unleash the potential of DevSecOps, you must adhere to set best practices.
How can in-app customer service improve customer experience and prove an opportunity for marketers this year? Discover in this article.
There are multiple ITSM solutions in the market that are hard to distinguish. Here’s a roundup of three leading solutions to help you choose the right one for your needs.
How can best practices around real-time monitoring and diagnostics help contact center teams deliver better CX, no matter where agents are? Discover here.
Every business relies on effective communication. Severine Hierso, EMEA Senior Product Marketing Manager, RingCentral, explores how an efficient unified communications platform can impact productivity and revenue.
