Diane Burley, head of content and communications, Coveo, talks about a recent survey of attendees of a virtual event, Relevance 360. The findings shed light on the state of web experience investment and priorities. The results also show consumers are less patient now than pre-pandemic, making the bar for customer experience higher than ever.
Anand Janefalkar, CEO, UJET discusses how technology has changed customer service. Find out what he has to say about the future of IT support and more.
The takedown was a result of a multi-country operation wherein the infrastructure backing REvil activities was hacked and taken offline.
Social listening platform Talkwalker has released a report documenting that although most marketers – 70% – agree influencer marketing …
Google launched Hold for Me, a mobile app that uses Android’s built-in Google Assistant to do away with tedious wait times while connecting a customer’s call with a business representative. The brand new feature will be available in Pixel 5 and Pixel 4a devices across the U.S.
In an omnichannel service environment, service desk leaders must be aware of the importance of discovering the preferred channels for users to receive servi…
Chatbot technology is fast becoming remarkably advanced: Research finds that chatbots could help reduce business costs by as much as $8 billion per year by …
To build a content marketing strategy that works for your business, you should conduct a thorough audit of your on-site content. Discover how to do it.
As alarms over cybersecurity ring louder, new companies are jumping into the fray to help control the dangers posed to exponentially expanding universes of …
Integrating new HR technology can be confusing and frustrating. Greg Moran, president & chief executive officer of OutMatch, writes on how to identify tech that will help prevent workplace bias and help your business grow.
