Phone fraud has been on the rise ever since phones have been around, but enterprises need to be better protected with more processes going online now. Douglas Tait, Director, Product Marketing For Enterprise Communications And Cloud Services, Oracle, shares combat strategies that pack a punch.
Video conferencing is just a means to an end for Zoom as it launches games and other apps as part of the wider Zoom Apps ecosystem.
2020 has demonstrated that real-time analytics is business-critical. Enterprises demand even more agility, efficiency, and resiliency of their operations, their employees, and their decision-making in a post-COVID world. Mark Cusack, CTO at Yellowbrick, explains how better analytics makes it possible.
Mike McCarron, VP of sales at Gladly, talks about how remote call centers can efficiently and effectively deliver personalized experiences to customers, and provide many other benefits.
AT&T plans towork with Comcastto curbrobo calls. Thephoneand cable giants are joining forces for a new service that will giveconsumersthemeans to authenticate calls that are made between networks.
The system will let a user verify incoming calls not just from within a single providers network but also from other participating providers. Selected consumers already are testing the filtering system.
AT&T says thetest calls are being authenticated and verified using the SHAKEN/STIR protocol. It is the first time such call verification is being carried out between providers using SHAKEN/STIR.
Why is responsible AI required? Check out this article with an example from the real estate industry to understand the need for responsible AI.
Surveys and net promoter scores alone are insufficient real insight in the call center is often ignored, but it has the ability to transform the entire customer journey, writes Jeff Gallino.
In 2021, monitoring call quality is crucial for businesses’ measurement of customer experience. Here, Matt Brown, Vice President of Product at Voxbone, now p…
Thomas O’Banion, head of demand generation at First Orion, talks about reclaiming the phone channel from scammers with branded communication.
Utilizing sound marketing practices when it comes to phone calls, call tracking, and text communication continues to build valuable engagement with customers and prospects.
