The difference between contact centers and call centers is much more than the channel of service. We discuss how the two concepts are different but interrelated in the digital world.
Intradiem’s CEO Matt McConnell dives into how amid the shift to remote work, call centers are unable to take control of data, and how this deepening data div…
Want to get rid of phone call spams? Google intros Verified Calls on Android that shows users which business is calling and ‘why’ they are calling.
Global trends are causing increasing disruptions to products and services. As a result, businesses must meet higher customer service demand. By integrating automation solutions with your call center services, you can reduce costs and improve customer experience, explains Richard Conn, senior director, search marketing, RingCentral.
A tale of two small banks in the US exposes the growing divide in banking services – not between big banks and smaller ones, but between big banks and finte…
VoIP is defined as a set of hardware and software tools that transmits voice phone calls through an internet connection
Call center fraud is an expensive problem — and I’d be surprised if you’ve heard about it. It happens when fraudsters manipulate call center agents on…
Dealing with angry customers – wherever employees are – is no mean feat. Keeping your virtual call center employees happy requires three C’s: connection, co…
Jamie Gibson of Ribbon closely examines robocall mitigation and discusses how companies can implement added measures to reduce fraudulent calls.
2020 served as the inflection point for call center transformation. The shift to remote work unlocked new uses of technology and opportunities thought impossible before. Here, Matt McConnell, CEO of Intradiem, an intelligent assistant for call centers, explores the trends that executives need to watch in 2021 and beyond.
