Uncertainty affecting business activities is one of the top challenges keeping CX leaders across all industries up at night. Reducing costs where possible without compromising customer satisfaction is therefore a top priority . To achieve this goal, savvy firms use a series of activities that help them uncover inefficiencies in the business that lead to unnecessary costs , whileFinding innovative ways to address changing customer needs.  If you’re not yet using the Three Activities Below to    reduce cost and improve CX results, we highly recommend you do so.