The Move to a WFH Call Center – and How to Do It Right
Mike McCarron, VP of sales at Gladly, talks about how remote call centers can efficiently and effectively deliver personalized experiences to customers, and provide many other benefits.
Mike McCarron, VP of sales at Gladly, talks about how remote call centers can efficiently and effectively deliver personalized experiences to customers, and provide many other benefits.
Michael Clauser, Head of Data & Trust, Access Partnership, draws attention to the popular debate of modern times AI regulation. Find out what governments and companies need to do.
Astound, an enterprise software company that sells automated help desk solutions, has raised $15.5 million in its second funding round since its launch in early
Dr. Geoffrey Hinton warned against the risk of hastily developed and marketed AI products and said he regrets his life’s work.
Discover how Espressive’s recent integrations with a few leading HR systems to provide personalized answers for HR-related queries help employees.
Contact centers are faced with constant change, and in order to adapt and thrive, they must modernize. Learn how to craft a strong digital strategy to help position contact centers to both withstand future storms and optimize for business growth.
Millennial and Generation Z consumers hold enormous influence and spending power in today’s market. A key to delivering the experiences these consumers are looking for is to create a modern customer support operation that leverages the latest technologies.
Contact center leaders need to balance the needs for automation and agent-assisted service. Gain actionable insights on how to deploy self-service/automation to revolutionize customer service in contact centers.
The global health crisis fashioned a new industry-wide reality and brought a decade’s worth of digital advancements in just a few months. Nowhere was this tr…
The article talks about the 5 top ways marketers can change their customer service game with the digitalization of the customer journey wherein they can reach the companies anytime and anywhere throughout their journey.